Privacy Policy

This privacy statement explains how Wyze Labs, Inc. collects, uses, and manages information about individuals who interact with its products and services. The policy applies whenever users visit the company’s websites, use its mobile applications, operate Wyze devices, contact customer support, communicate through social media, or otherwise engage with the company. The term “Services” refers to Wyze online platforms, websites, mobile applications, and the digital services that support Wyze hardware products. “Devices” refers to Wyze-branded products such as cameras, sensors, and other connected equipment.

From time to time, this privacy statement may be updated to reflect changes in company practices, technology, or legal requirements. When updates occur, the revised version will include a new effective date. In certain situations, additional notice may be provided, such as a message on the company website or a notification through the app. Users are encouraged to review the policy periodically to remain informed about how their information is handled and the choices available to them.

The information collected by Wyze varies depending on how individuals use the company’s services. Some data is provided directly by users, while other information is gathered automatically through devices and online interactions. Personal information supplied directly by users may include details such as name, email address, mailing address, phone number, account username, profile images, demographic details, or other information voluntarily submitted when creating an account, completing forms, making purchases, participating in promotions, posting reviews, requesting customer support, or communicating with the company through third-party platforms. When purchases are made, payment details are processed by external payment service providers rather than stored directly by the company.

Certain devices and features may involve the collection of additional information. For example, when setting up or using products such as wearable devices or smart scales, users may provide details including birth year, height, weight, gender, and personal fitness goals. These details help generate health or activity insights displayed through the associated applications. When cameras are used, users may upload images or configure features that analyze visual content to create automated scenes or alerts. Some regions also support features that analyze facial images to recognize individuals selected by the user, generating related data used for those functions.

In addition to information provided directly, the services automatically collect technical and usage data when devices or applications are used. This can include device activity logs, operational status, sensor data, and system events such as when a device is activated or captures motion or video. Cameras may record video, images, or audio when configured to do so. Wearable devices may gather information about heart rate, activity levels, movement, and other fitness-related metrics. Smart scales may analyze body composition measurements such as body mass index, body fat percentage, and other related indicators.

The services may also analyze video data to detect the presence of people or activities. Certain optional features may generate automated descriptions of events captured in recorded footage using artificial intelligence technologies. These descriptions summarize activities without attempting to identify individuals unless additional recognition features are enabled. In some cases, users may choose to submit video samples voluntarily to help improve the accuracy and performance of these technologies.

Technical information is also collected when users interact with websites or mobile applications. This may include details about the device being used, operating system version, browser type, network connection, IP address, and unique device identifiers. Information about how individuals navigate the services may also be gathered, including pages viewed, links clicked, and the time spent on different sections of the platform. Transactional information such as purchase history, order details, product pricing, and shipping data may also be recorded when transactions occur.

Location information may be derived from IP addresses to estimate a general geographic region. With user permission, mobile applications may also collect more precise location information from the device’s settings. Users can disable this feature through device preferences if they no longer wish to share location data.

Tracking technologies such as cookies, software development kits, pixels, and similar tools are used to better understand how people use the services. These tools help measure website performance, remember user preferences, and improve overall functionality. They also assist with analytics and marketing efforts, enabling the company and its partners to measure engagement and deliver advertisements that may be more relevant to individual interests.

Information collected through these various methods is used to operate, maintain, and enhance Wyze products and services. The company may use the data to process orders, personalize user experiences, develop new products or features, communicate important updates, detect security issues, analyze usage trends, and improve technology such as algorithms or machine learning systems. Data may also support marketing communications, promotional campaigns, or advertising delivered through third-party platforms.

In some situations, information may be shared with service providers and partners that assist in operating the business. These may include companies that provide cloud hosting, payment processing, logistics, data analytics, fraud prevention, marketing services, or customer support tools. Information may also be disclosed when required by law, in response to legal requests, or when necessary to protect the rights, property, or safety of the company or its users. Aggregated or anonymized information that cannot reasonably identify an individual may also be used for research or operational purposes.

Users have various options regarding how their information is managed. Account holders may update certain personal details directly through their account settings. Individuals may request account deletion or other privacy-related actions by contacting the company through the appropriate channels. Depending on local laws, users may also have the right to access, correct, delete, or limit the use of certain personal information.

Individuals can manage marketing communications by unsubscribing from promotional emails or text messages. Mobile push notifications can be disabled through device settings, and cookie preferences can be adjusted through browser configuration. In some regions, users also have the option to opt out of certain forms of targeted advertising or data sharing.

Personal data is generally retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Certain information may be deleted after a defined period of inactivity or when accounts are closed. Specific data types, such as facial recognition information associated with certain optional features, may be removed according to defined retention timelines once those services are discontinued.

Because Wyze operates from the United States, information may be processed or stored in the United States or other countries where the company or its partners maintain facilities. Data protection laws in these locations may differ from those in a user’s home jurisdiction, but appropriate safeguards are applied where required.

Individuals who have questions about the privacy practices described in this statement or who wish to exercise their privacy rights may contact Wyze through the provided communication channels. The company remains committed to maintaining transparency about its data practices while providing users with meaningful control over their personal information when using its products and services.