Refund policy
These Return Policy and Limited Warranty Terms describe the conditions under which Wyze hardware products may be returned and the warranty protections provided to customers. These terms apply specifically to physical Wyze products and operate together with the company’s general Terms of Service and any applicable supplemental product or service terms. In situations where there is a difference between these return and warranty terms and other service terms, the provisions outlined here will apply to matters involving product returns and warranty coverage. If any mandatory consumer protection laws in the customer’s jurisdiction require different terms, those legal requirements will take precedence.
Wyze aims for every customer to have a positive experience with its products. However, if a customer is not satisfied with a product purchased directly from the official Wyze website or mobile application, the item may be eligible for return within thirty days from the original purchase date. Customers must notify Wyze of their intention to return the item within this period and follow the company’s return procedures. Only products purchased directly through Wyze channels qualify for returns under this policy. Items purchased through third-party retailers must be returned according to the policies of the retailer from which they were purchased.
To qualify for a return, the product must remain in its original condition and must include all components originally provided with the item. This includes cables, adapters, instructions, accessories, and the original packaging. Products that have been damaged, altered, or returned without required components may not be accepted. Additionally, products must be returned from the same country to which they were originally shipped by Wyze. Items sent from other countries may be rejected.
Once a returned product has been received and inspected, Wyze will review the return request and determine whether it meets the eligibility requirements. If the return is approved, the company may issue a refund to the original payment method used during purchase. Alternatively, Wyze may provide store credit or issue a gift card of equivalent value. The refund amount typically includes the purchase price and any applicable sales tax. Shipping and handling fees are generally not refundable unless otherwise required by law. Certain promotional or limited-time sale items may also be excluded from return eligibility depending on the terms of the specific promotion.
Customers returning products that are capable of storing items or valuables are responsible for ensuring that all contents are removed before shipping the product back. The company does not accept responsibility for personal belongings left inside returned devices or containers.
To begin a return, customers must access the designated return portal and follow the instructions provided. This process requires entering the original order number or sales invoice associated with the purchase. After the request has been submitted, the customer will receive instructions along with a prepaid return shipping label for sending the item back from the country of delivery. The product must be shipped within the specified timeframe and packaged securely with all original components to prevent damage during transit. Customers will receive notification once the return has been processed.
In addition to the return policy, Wyze offers a limited warranty that covers manufacturing defects in materials or workmanship. For most products purchased directly from Wyze after January 1, 2026, the warranty period extends for eighteen months from the date of purchase. Products purchased before that date or through authorized retailers are typically covered by a one-year warranty. Certain products, such as Wyze light bulbs purchased individually, may be covered by an extended warranty period when used under normal operating conditions. Refurbished items sold through Wyze’s refurbished store are covered for a shorter period following purchase.
If a product is found to be defective during the applicable warranty period, Wyze may choose to repair or replace the item, or issue a refund or store credit to the original purchaser. Replacement units may be new or refurbished depending on availability. Any replacement product will remain covered by warranty for either the remaining original warranty period or a minimum replacement coverage period provided by Wyze.
The limited warranty does not apply to products that have been misused, modified, improperly installed, or damaged due to neglect or accidents. It also does not apply to items returned without proof of purchase, products purchased from unauthorized sellers, or items submitted after the warranty period has expired. Promotional products provided free of charge may also be excluded from warranty coverage.
Customers who believe their product qualifies for warranty service must submit a support request describing the issue and providing proof of purchase. The company may request that the product be returned for evaluation before determining the appropriate resolution. If the returned item is determined not to be eligible for warranty coverage, Wyze is not obligated to return or replace the product.
This limited warranty represents the primary warranty provided by Wyze for its hardware products. Except where prohibited by law, other warranties, whether express or implied, are excluded. This includes implied warranties related to merchantability or suitability for a particular purpose. Where such warranties cannot be excluded under applicable law, their duration will be limited to the same time period as the applicable express warranty.
Wyze also limits its liability for indirect, incidental, or consequential damages arising from the use of its products. This includes situations involving loss of data, property damage, or other indirect losses resulting from product use or malfunction. Some jurisdictions do not allow limitations of certain warranties or damages, so these limitations may not apply to all customers depending on their location.